Make a Claim

Advisors available in our UK based Call Centre.

We provide assistance with roadside recovery and car hire, these aspects of our service are not regulated by the Financial Conduct Authority.

In respect of minor personal injury claims, we do not offer any services to make a claim and you may be able to do this yourself for free through the official injury claim portal at https://www.officialinjuryclaim.org.uk/.
We do not maintain a panel of personal injury solicitors, nor do we introduce clients to personal injury solicitors. In the event of an injury, clients should find their own legal representation.

Any garages or car hire company we recommend you to is an independent professional from whom you will receive impartial and confidential advice and service. Your are free to choose another firm of your choice.
AXA Customers Call Us
To Report Accident and Get Following Benefits

Time to Speak to an Advisor

UK based contact centres. Average wait under 1 minute.

Dedicated account manager to handle your AXA claim.

Vehicle Recovery

Nationwide rapid response recovery network.

No repeated waiting calls about your AXA claim.

Vehicle Repair

Manufacturer approved garages selected on quality.

Option to use your own garage and receive payment for your AXA related repair.

AXA Car Insurance

Time to Speak to an Advisor

AXA wait times may exceed 10 minutes.

AXA does not provide a dedicated claim handler.

Vehicle Recovery

AXA uses third party recovery providers.

AXA delays may require repeated calls.

Vehicle Repair

AXA garage choice may focus on cost.

AXA does not provide payout if you select your own repairer.

In Addition,
Enjoy The Following Benefits:
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Like for Like Replacement

Like for like same day replacement vehicle. With AXA you may receive a smaller vehicle that is not equivalent to your own.

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Authorised Garage or Your Choice

We repair through authorised garages and in many cases can pay you if you choose your own repairer. AXA does not provide payment if you select your own garage.

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No Claims Bonus Protected

Your no claims bonus remains protected. With AXA it may be affected after making a claim.

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No Excess Fee

We do not charge any excess fee. AXA requires you to pay excess when making a claim.